TERMS + CONDITIONS RESERVATION POLICY
Effective date: July 1, 2021
We’ve designed this page to advise you of our policies regarding how we collect, use, and disclose the personal data with which we might come into contact when you use our Service, as well as the choices you have regarding that data.
Service is the website operated by the Grey Gull Hotel
Personal Data means any data about a living individual who someone might be able to identify using that data (or from other information that is or could come into our possession), or by using that data combined with other data we do not possess.
Usage Data is any data that we collect automatically, either from your interaction with the Service or from the Service infrastructure and analytics programs such as Google Analytics. Such data includes the amount of time you spend on our website.
Cookies are small pieces of data stored on your device. They can be placed either on your computer or mobile device.
A Data Controller is the entity, whether a natural or legal person, who determines the purposes and manner in which we process any personal information. On we are a Data Controller coming into contact with your Personal Data.
A Data Processor or Service Provider is the entity that processes the data on behalf of the Data Controller. We use the services of various Service Providers to improve your experience with our Service and to process your data more effectively
A Data Subject, or a Data User, is any living individual who uses our Service. All Personal Data refers to a Data Subject.
Collection and Use of Information
We collect several different types of information for various purposes to provide and improve our Service to you.
TYPES OF DATA COLLECTED
While using our Service, we may ask you for specific personally identifiable information to contact or identify you. This personally identifiable information may include, but is not limited to the following:
First name and last name
Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
We may use your Personal Data to contact you with marketing, promotional materials, newsletters, or other information that we hope to be of interest and value to you.
At any time, you may opt-out of receiving any or all of these communications from us by following the unsubscribe link or by following the instructions we send.
We may also collect information regarding how you access and use the Service (“Usage Data”). This Usage Data may include information such as your:
computer’s Internet Protocol (“IP”) address.
the pages of our Service that you visit
the time and date of your visit
the time spent on those pages
unique device identifiers
other diagnostic data
TRACKING & COOKIES DATA
We use tracking systems such as cookies to track the activity of users on our Service. These systems also hold specific information.
Cookies are small files with data that often include a unique anonymous identifier. Websites such as our service send cookies to your device, which stores them for a specific purpose. Other tracking technologies include scripts, tags, and beacons. We may use these technologies to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to inform you when a website sends you a cookie. While you may decline cookies, doing so may cause portions of the website to cease working for you.
Examples of Cookies we use:
Also called Transient Cookies, these cookies expire when you close your browser.
These cookies stay on your system and can save your preferences for viewing our Service, for automatically logging you into our Service, or for security purposes.
Advertisers often use these cookies in an attempt to show you the ads you are likely to want to see.
USE OF DATA
the Grey Gull Hotel uses the collected data for various purposes:
to provide and maintain our Service
to notify you about changes to our Service
to allow you to participate in interactive features of our Service when you choose to do so
to provide customer support
to gather analysis or valuable information so that we can improve our Service
to monitor the usage of our Service
to detect, prevent and address technical issues
to provide you with news, special offers, and general information about other goods, services, and events that we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
LEGAL BASIS FOR PROCESSING PERSONAL DATA UNDER GENERAL DATA PROTECTION REGULATION (GDPR)
Hells Canyon Grand Hotel may process your Personal Data because:
we need to perform a contract with you.
you have permitted us to do so.
the processing is in our legitimate interests, and it does not encroach upon your rights.
in order to comply with the law.
RETENTION OF DATA
The Grey Gull Hotel also uses Usage Data for internal analysis purposes. We retain Usage Data for a shorter time period, except when this data is used to increase the security or to improve the functionality of our Service, or in cases where we are legally obligated to retain this data for longer periods of time.
TRANSFER OF DATA
We may use Data Processors who maintain servers or computers in a different state, province, or country from you. Other governmental jurisdictions may have different data protection laws from your jurisdiction.
If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.
If you are located outside the United States and choose to provide us with your information, you will want to observe that all data we use, including Personal Data, is processed in the United States. Therefore, your data will be transferred to the United States for processing as well.
DISCLOSURE OF DATA
DISCLOSURE FOR LAW ENFORCEMENT
Under certain circumstances, the Grey Gull Hotel may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
When required to do so by law or a valid request from public authorities, the Grey Gull Hotel will disclose your Personal Data.
The Grey Gull Hotel could be required to release your Personal Data for one or more of the following reasons:
To comply with a legal obligation
To protect and defend the rights or property of the Grey Gull Hotel
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability
SECURITY OF DATA
We regard the security of your data in the highest regard. Please understand that there is no method of transmitting or storing information on the Internet that is completely secure. We will do everything within our power to protect your Personal Data. We cannot guarantee its absolute security.
THE GENERAL DATA PROTECTION REGULATION (GDPR) AND YOUR DATA PROTECTION RIGHTS
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. The Grey Gull Hotel aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
Residents of the European Economic Area have certain rights regarding their data protection. The Grey Gull Hotel will follow reasonable protocols to ensure
If you would like us to inform you what of your Personal Data, or if you would like for us to delete it from our system, contact us.
In certain circumstances, you have the following data protection rights:
THE RIGHT TO ACCESS, UPDATE OR DELETE THE PERSONAL DATA REFERRING TO YOU IN OUR POSSESSION
If possible on our SERVICE, you can access, update, or request that we delete your Personal Data directly from your account settings. If it is not possible on our SERVICE or if you cannot perform the actions on your behalf, contact us, and our staff will be happy to assist you.
THE RIGHT OF RECTIFICATION
You have the right to correct any information about yourself that is inaccurate or incomplete.
THE RIGHT TO OBJECT
You have the right to lodge an objection to our processing of your Personal Data.
THE RIGHT OF RESTRICTION
You have the right to obtain from us a restriction of processing your personal information.
THE RIGHT TO ERASURE
Widely referred to as “the right to be forgotten,” you have the right to demand that we erase any of your Personal Information that we hold without undue delay.
THE RIGHT TO DATA PORTABILITY
You have the right to receive a copy of the personal data that we possess, in a commonly used, machine-readable, structured format. You have the right to have your Personal Information transferred to another Data Controller.
The right to withdraw consent: At any time, you may withdraw your consent to our processing of your Personal Data.
THE RIGHT TO COMPLAIN
You have the right to complain to a Data Protection Authority regarding our use of your Personal Data. If you would like more information, please contact your local data protection authority.
For the protection of your Personal Information, we will require that you verify your identity before responding to any requests regarding this data.
We employ third-party companies and/or individuals (“Service Providers”) to facilitate various parts of the Service. These Service Providers perform a specific task or set of functions, Service-related services, or analysis on our behalf.
Service Providers will have access to your Personal Data and are limited in the way they may use that data for the part of our service they provide.
We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our users use our Service.
We may use third-party Service Providers to monitor and analyze the use of this Service.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page.
LINKS TO OTHER SITES
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
By visiting this page on our website: www.thegreygull.com
By phone number: 360-289-3381
TERMS + CONDITIONS
Effective date: July 1, 2021
The most important rules to ensuring everyone has a pleasant and safe experience at the Grey Gull are:
Health & Sanitation
We have used the time during the Great COVID Pause to update our cleaning and safety policies. We strive to exceed all state and federal standards in cleanliness and safety both for guests and our employees.
For more information visit our COVID 19 Information page. We ask that while visiting the Grey Gull that you kindly follow the health protocols as described by staff and signage.
Guests and their visitors who have had a suspected or confirmed case of COVID-19 within the last 14 days should not enter the Grey Gull.
There is an inherent risk of exposure to COVID-19 that exists in any public place. COVID-19 is an extremely contagious disease that can lead to severe illness and death. Guests and visitors that enter our hotels assume all risks related to exposure to COVID-19.
TAKE CARE OF YOUR VALUABLES
It’s your responsibility. The Grey Gull does not assume responsibility for the loss of money, jewels, or other valuables. We are not responsible for the contents left in the guest room. By using the guest room key, guests agree that liability for payment is not waived and guests agree to be held liable in the event that the indicated person, company, or association fails to pay for any part of the full amount of these charges, including damage done by guests or visitors to hotel property.
SMOKING IS FORBIDDEN INSIDE THE BUILDING
The Grey Gull Portland is a non-smoking property. This extends to all areas in and around the building within a 25ft radius of hotel entrances. By using the guest room key, guests understand that a minimum fee of $300 will be charged for smoking of any kind on the property.
DEBIT + CREDIT CARDS
By providing a payment card at arrival, guests understand and acknowledge that debit cards & credit cards used for checking in at the Grey Gull will be debited for guest room charges and taxes in addition to $25.00 for incidental charges for each day of the planned stay. Any unused amount could potentially be held by your financial institution for up to 21 days after the departure date.
The Grey Gull Hotel is happy to accommodate you and your dog during your stay. Out of consideration for your surroundings and your fellow guests, we ask that you kindly review the following guidelines:
Pets are defined as dogs; no cats or any other animals.
Advance notice of the number of pets is required. Undeclared pets or additional pets not reported at the time of check-in are subject to a $100 non-refundable fee.
Dog owners agree to pay a $25 fee, per night per dog, with a maximum of 2 dogs per room. Additional fees will be charged for damage and/or unreported accidents to Grey Gull property up to $300 or the cost of replacement/repair.
By Owner request and out of respect for guests with allergies, we limit our dog-friendly rooms to specific unit numbers only. Please confirm your dog-friendly room with the front desk.
Dog owner agrees to not leave their dogs unattended at any time during their stay; which includes both guest rooms and private vehicles.
Due to safety concerns for our employees and your dog, we will not clean a room with an unattended dog. Dog owners may be asked to vacate the property if their dogs become a nuisance to other guests.
Owners agree to keep their dogs on a leash or in a kennel, while the dog is on any public or common area of the property.
Dog owners agree to walk their dogs in the designated, “dog area”, and also agree to clean up after their dog as needed.
Dogs are not allowed in the pool, hot tub, or sauna areas.
Any guests planning on bringing a dog must contact the Grey Gull Hotel directly, by calling locally 360-289-3381 or toll-free 1-800-562-9712.
In compliance with the Americans with Disabilities Act (ADA), we accept service animals defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person’s disability.
We do not allow emotional support, therapy, or companion animals as they have not been trained to perform a specific job or task, and therefore do not qualify as service animals under the ADA.W
CHECK OUT TIME
In consideration of all our guests, check-out is at 12:00 PM.
Effective date: July 1, 2021
The hotel requires cancellations to be made by 4 PM at least 3 days prior to the reservation arrival date. Failure to cancel prior to 3 days will result in a penalty equal to the first nights' room and tax. All reservations must be guaranteed with a major credit card at the time of reservation. The card on file will be used for a deposit of the first nights' room and tax which will be charged 3 days prior to the reservation arrival date. All non-cancellation or pre-pay room promotions will also be charged on this card accordingly. The credit card owner must be present at the time of check-in. Should you require alternate billing please contact the hotel directly prior to arrival. Guests must be 18 years of age or older to occupy a guestroom.